Frequently Asked Questions

Before You Begin

Using the Designer Software

Troubleshooting

Before You Begin


What are the minimum system requirements to run the MiTek 3D Deck Designer?

  • Operating System: Currently, only the Windows operating system is supported.
  • Screen Resolution: 1024x768 minimum resolution.
  • Graphics Card: requires a 3D-capable graphics card with a minimum of 64MB of memory.
  • JavaScript: Must be enabled.(How do I do this?)
  • Mouse: A two-button mouse is required. We HIGHLY recommend the mouse have a scroll wheel as well.
  • Adobe Reader: Adobe Reader 5.0 or higher is required to be able to open and view the finished design. The latest version of Adobe Reader can be downloaded here.
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About launching the MiTek 3D Deck Designer for the first time:

  • Because the MiTek 3D Deck Designer is built with state of the art technology, it may take 1-2 minutes to load the first time you launch it. However, subsequent uses will load much faster, and the application is well worth the wait.
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Using the Designer Software


How do I change my view in the preview window?
You can change the view in the preview window in three ways (all methods require your cursor to be IN the preview window):

  1. Perspective:
    • Perspective adjusts your viewing angle (for example, to a more top-down view, or to view underneath).
    • Click and hold the LEFT mouse button and then move your cursor.
    • Release when you have the desired view.
  2. Location:
    • Location adjusts where your ground appears in the preview window (much like a scroll-bar would).
    • Click and hold the RIGHT mouse button and then move your cursor.
    • Release when you have the desired view.
  3. Zoom:
    • Zoom allows you to control the scale of the view displayed in the preview window (zoom in for more detail, zoom out for overview).
    • Use your mouse's scroll wheel to zoom (rotating the wheel AWAY from you will zoom IN, rotating the wheel TOWARD you will zoom OUT).
    • To Zoom without a scroll wheel, simply press and hold ALT + LEFT mouse button, while moving the mouse. Move the mouse AWAY from you to zoom IN, and move the mouse TOWARD you to zoom OUT.
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How do I advance (or go back) after making a selection?
The application does not require the sections be visited in order. You can visit or revist any of the sections at any time and in any order using the section menu buttons at the top and the sub-section menu buttons on the left. To "advance", simply click another sub-section menu button or choose a new section at the top of the application.

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My mouse doesn't have a scroll wheel. How do I zoom?
To Zoom without a scroll wheel, simply press and hold ALT + LEFT mouse button, while moving the mouse. Move the mouse AWAY from you to zoom IN, and move the mouse TOWARD you to zoom OUT.
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Can I save an unfinished design and finish it later?
No. The USP 3D Deck Designer will not save an unfinished design. You will only be able to retrieve fully processed designs from you projects list.
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How do I delete a project?
In the project list, simply click on the "Delete" button to the right of the project name. A project can be deleted even if the red triangle to the left of the project name is still rotating. Please be aware, though, that a rotating triangle indicates that the report for that project is still being generated. If you delete the project, the report will not be generated and the design will be lost.
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Can I work on more than one design simultaneously?
No, the Designer application only operates properly with one instance of the application launched at a time. Trying launch more than one instance at a time in separate windows or tabs may cause your browser to freeze.
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Troubleshooting


It looks like part of the application may be getting cut off on my screen. What is the correct screen resolution to run the application?
Your screen resolution should be set to 1024x768 or higher. To adjust your screen resolution in Windows:

  • Right-click anywhere on your desktop.
  • Select Properties.
  • Click on the Settings tab.
  • Under Screen resolution, set the slider to a setting that is "1024 by 768" or higher.
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The application seems to be running slow (or is taking a long time to download). What's the problem?
There are several factors that can affect the performance of the Designer application. Limited internet access (such as a dialup connection), older computers and graphics cards, and insufficient amounts of system memory can all result in the MiTek 3D Deck Designer loading slowly and feeling "sluggish", slow to respond, or it taking a long time to process.
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When I drag a drag-and-dropable item, such as a vehicle object, onto the 3D preview, the item vanishes. What do I do?
This often is an issue with your graphics card. Please be certain that you have the most up-to-date driver for your graphics card. See the manufacturer's manual for updating your graphics card driver.

In the event installing the latest driver does not resolve this issue, drag the item onto the 2D preview area instead of onto the main 3D preview area. If it is a movable object, you should be able to manipulate it in the 3D area once the item has been dropped onto the 2D preview.
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